Service and Support

In order to service and support our diverse product offering we operate a 24 x 7 nationwide helpdesk facility. With dedicated and trained help desk staff and an extensive network of field support technicians ITS can service all of our customers’ requirements within a short on-site service window to even the most remote locations.

ITS has 24 x 7 Help desk facility that offers nationwide cover to our clients.

ITS Service Portfolio for our customers completes our philosophy of a Total Solutions Provider:

Account Management
Customer Support / Service Desk – both reactive and pro-active monitoring
Technical Support – Incident and Problem Management for Software and Hardware
Project, Change and Release Management
Maintenance and Repair
In-house and Onsite Training and workshops
Asset Management
Consumables and Parts Management

ITS core capabilities enable us to build and sustain customer satisfaction and loyalty.

Total Ownership of outsourced services
Service Desk – Single Point of Contact
24/7 Technical Support
Application of ITIL Service Management Methodology
Competitive Service Cost Model
Strong Industry and Product Knowledge
Cross Trained Team
Fast Response Times / Flexibility
Repair Centre for ITS and other Brand products and components
Pro-Active Service Support Technology and Methods
Rapid Customer Service – Speed of Service Delivery